How we handle your information

The data controller is the practice trading as Vora Wellness, operating from Walthamstow, London. The registered trading name and address of the controller are [to be confirmed before launch], and our Information Commissioner’s Office registration number is [to be confirmed before launch].

You can reach us at any time about your information by email at vorawellness@gmail.com or by telephone on +44 7830 704502.

When you complete a booking we collect your name, your email address and your UK mobile number, together with the services you have chosen, the date and time of your appointment, the deposit and total amounts, your booking reference and whether payment has been received.

Because the services you choose can reveal something about your health, we treat your booking record as special category data under UK GDPR and handle it with the same care as clinical information.

We deliberately do not collect free-text medical notes through this website, and no test results or health records are stored here. Results are handled separately by the clinic, outside this site.

Deposits are taken through Stripe. Your card details are entered on Stripe’s own secure payment page; they are never seen, handled or stored by Vora Wellness or by this website. We receive only confirmation that a payment succeeded, along with a payment reference so we can match it to your booking.

We rely on three lawful bases. Managing your appointment — holding the slot, confirming it and preparing for your visit — is necessary to perform our contract with you. Keeping records of payments is a legal obligation under financial record-keeping rules. Where information relates to your health, we rely on your explicit consent, given when you confirm your booking.

We use a small number of carefully chosen providers. They act on our instructions and may only use your information to deliver their service to us.

We do not sell your information, and we do not share it for advertising or marketing by anyone else.

This site sets no advertising or analytics cookies and carries no third-party tracking. It uses your browser’s local storage for one purpose only: to remember the services you have selected and how far you have progressed through booking, so that your choices survive a refresh. That information stays on your own device and is cleared once your booking is confirmed. You can clear it yourself at any time through your browser settings.

We keep booking records only for as long as we need them to manage your appointment and to meet our financial record-keeping obligations. After that they are deleted. Pending bookings that are never paid for expire and are removed automatically.

Under UK GDPR you have the following rights over the information we hold about you. To exercise any of them, simply write to us and we will respond within one month.

If you are unhappy with how we have handled your information you may complain to the Information Commissioner’s Office at ico.org.uk. We would always welcome the chance to put things right first.

Write to vorawellness@gmail.com, call +44 7830 704502, or speak to us at the studio in Walthamstow, London. We are open daily from 11:00 to 16:00.

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